Shipping Policy
Last updated: March 8, 2026
This Shipping & Return Policy is part of our Terms and Conditions and applies to all orders placed on https://greatexclusivegear.com.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday to Friday (excluding public holidays).
Once your order has been shipped, you will receive a confirmation email with tracking information.
During peak periods (sales or holidays), processing may take slightly longer.
Product Fulfillment
Great Exclusive Gear is a Canadian online retailer specializing in high-quality kitchen knives and cooking tools.
To provide competitive prices and maintain consistent product availability, orders are fulfilled through our international manufacturing and logistics partners.
All products are quality-checked before shipment, and every order includes tracking information.
Customer service and warranty support are managed from Canada.
Shipping Methods & Delivery Times
Estimated delivery times depend on the product and destination.
Typical delivery times for orders shipped to Canada:
Standard International Shipping
7–20 business days
Estimated delivery time is clearly displayed on each product page before a product can be added to the cart. This ensures customers are informed of delivery expectations before completing their purchase.
Delivery times may vary due to:
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customs processing
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carrier delays
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local holidays
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weather conditions
These factors are outside our control.
Shipping Costs
Shipping costs are calculated during checkout based on the destination and selected shipping method.
From time to time, free shipping promotions may be offered. These offers will be clearly indicated on the website when available.
Tracking Information
All orders include a tracking number.
Tracking information is typically provided within 3–5 business days after shipment.
Tracking updates may take several days to appear while the package moves through international logistics networks.
You can track your order here:
https://greatexclusivegear.com/orders-tracking/
Delayed or Lost Packages
If your order has not arrived within the expected delivery window, please contact our support team and we will be happy to assist you:
📧 sales@greatexclusivegear.com
We will investigate the shipment with the carrier. If the parcel is confirmed lost, we will provide either:
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a replacement product, or
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a full refund.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
Great Exclusive Gear is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
Return & Refund Policy
Customer satisfaction is important to us. If you experience an issue with your order, we will work to resolve it quickly.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
Email:
📧 sales@greatexclusivegear.com
Please include:
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your order number
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photos or videos showing the issue
Once verified, we will provide either:
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a replacement product, or
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a full refund.
Returns
Returns are accepted within 30 days.
Authorized returns must meet the following conditions:
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item must be unused
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item must be in original packaging
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proof of purchase is required
Return instructions will be provided once your return request has been approved.
Return address:
Great Exclusive Gear
900 Eugene-St-Jacques
Sherbrooke, Quebec
Canada, J1H 3A7
⚠️ Please do not send items back without contacting us first, as unauthorized returns cannot be processed.
Return Shipping Costs
Customers are responsible for return shipping costs, unless the product arrived:
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damaged
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defective
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incorrect
Refunds
Approved refunds will be issued to the original payment method.
Refunds are typically processed within 5–10 business days after the returned item is received and inspected.
Processing time may vary depending on your payment provider.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned if they have been used or opened.
Change of Mind / Incorrect Orders
We cannot offer refunds or exchanges for orders placed in error or change of mind.
Please review product details carefully before completing your purchase.
Warranty & Satisfaction Guarantee
All products sold by Great Exclusive Gear include a 30-day satisfaction guarantee.
If your product shows a manufacturing defect within 30 days of delivery, we will provide:
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a replacement product, or
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a full refund.
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