Terms & Conditions

Last updated: March 8, 2026

Welcome to Great Exclusive Gear (“we”, “us”, or “our”).

These Terms & Conditions govern your use of our website and the purchase of products from https://greatexclusivegear.com.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Business Information

Great Exclusive Gear is the operating brand of:

Équipement Exclusif de Qualité Supérieure inc.
Registered in the Province of Quebec, Canada.

Business Address
900 Eugene-St-Jacques
Sherbrooke, Québec
Canada

Customer Support
📧 sales@greatexclusivegear.com

The English name Great Exclusive Gear is used for international communications and marketing purposes.

2. Eligibility and Acceptable Use

By using this website, you confirm that you are at least the age of majority in your jurisdiction.

You agree not to:

use our website or products for illegal purposes
violate any applicable laws or regulations
attempt to disrupt or interfere with the website’s functionality

We reserve the right to refuse service or cancel orders at our discretion if these Terms are violated.

3. Products and Availability

Great Exclusive Gear offers a curated selection of kitchen tools, knives, and cooking accessories.

Product descriptions, images, pricing, and availability may change without notice.

We strive to ensure that all product information is accurate. However, minor variations may occur due to:

manufacturing changes
screen color differences
product updates from suppliers

If a product does not meet your expectations, please refer to our Shipping & Return Policy.

4. Pricing and Payments

All prices displayed on our website are listed in Canadian Dollars (CAD) unless otherwise indicated.

We reserve the right to modify prices at any time without prior notice.

Payments are processed securely through trusted payment providers such as:

Stripe
major credit card networks
other secure payment gateways

All transactions are protected by SSL encrypted payment processing.

Customers agree to provide accurate billing and shipping information when placing an order.

5. Order Processing and Shipping

Orders are processed within 1–3 business days after payment confirmation.

Delivery times depend on the product and shipping destination. Typical delivery times to Canada are 7–20 business days.

Estimated delivery times are clearly displayed on the product page before a product can be added to the cart.

Orders are fulfilled through our international logistics partners to ensure product availability and competitive pricing.

Tracking numbers are generally provided within 3–5 business days after shipment.

Great Exclusive Gear is not responsible for delays caused by:

customs processing
shipping carriers
weather conditions
other circumstances beyond our control

For full details, please review our Shipping & Return Policy.

6. Returns and Refunds

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

sales@greatexclusivegear.com

Please include:

your order number
photos or videos showing the issue

If the issue is verified, we will provide either:

a replacement product
a full refund

Additional details regarding returns and refunds are available in our Shipping & Return Policy.

7. Accuracy of Billing and Account Information

Customers agree to provide accurate, current, and complete information when placing orders.

You are responsible for maintaining the confidentiality of your account credentials.

Great Exclusive Gear is not responsible for losses caused by unauthorized access resulting from failure to secure your account information.

8. Intellectual Property

All content available on this website — including text, images, graphics, logos, product descriptions, and design elements — is the property of Great Exclusive Gear or its licensors.

This content is protected by applicable copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Product Safety Disclaimer

Some products sold on this website, including knives and kitchen tools, may be sharp or potentially hazardous if used improperly.

By purchasing these products, you agree that:

you are legally allowed to purchase such items in your jurisdiction
you will use the products responsibly and only for their intended purpose

Great Exclusive Gear is not responsible for injuries or damages resulting from improper use of products.

Always handle sharp tools carefully and keep them out of reach of children.

10. Third-Party Services

Our website may include links to third-party services or platforms.

These services are operated independently and are subject to their own policies and terms.

Great Exclusive Gear is not responsible for the practices, policies, or content of third-party services.

11. Limitation of Liability

To the fullest extent permitted by law, Great Exclusive Gear shall not be liable for any indirect, incidental, or consequential damages arising from:

the use of our website
the purchase or use of our products

Our total liability for any claim relating to a product purchase shall not exceed the amount paid for that product.

12. Indemnification

You agree to indemnify and hold harmless Great Exclusive Gear, its owners, employees, and partners from any claims, damages, or expenses resulting from:

your breach of these Terms
misuse of our products or website

13. Governing Law

These Terms & Conditions shall be governed by the laws of the Province of Quebec and the applicable laws of Canada.

Any disputes arising from these Terms or the use of our website shall be resolved in the courts of Quebec, Canada.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon publication on this page.

Your continued use of the website after updates are posted constitutes acceptance of the revised Terms.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Great Exclusive Gear
📧 sales@greatexclusivegear.com
🌐 https://greatexclusivegear.com